Shipping
How long will it take to receive my coffee after I order?
We strive to fulfill all orders placed through our website between 1 and 3 business days. This means we will pack, and ship your order within 3 business days. We use standard shipping, which can take anywhere between 2 and 7 days to arrive depending on your location. You will receive a tracking number via email of your shipment.
How much does shipping cost?
We charge a flat domestic shipping fee of $5 with no minimum order. That means you can order 1 bag, or 10 bags, and it will cost you $5.
Do you ship internationally?
No. Currently we are not offering international shipping but will consider it for the future.
Free Local Delivery
How does it work?
If you are a qualifying free local delivery customer, you will receive your coffee within 2 - 7 business days. We deliver to each municipality once per week depending on the number of orders. We generally deliver on Tuesdays and Thursdays, but this is flexible. You will receive an email notification once your coffee is delivered. Please don't hesitate to reach out about when our next delivery cycle is to your area.
Please note Subscriptions do not qualify for free local delivery.
How do I qualify?
Currently we offer free local delivery to customers in several municipalities in the Chicago land area. We hope to expand in the future. Qualifying customers will have an option for 'Free Local Delivery' upon checkout if their delivery address falls within the primary zip code of the municipalities below, and if their order totals $18 or more.
*Subscription Orders do not qualify for free local delivery.
Addison
Bensenville
Elmhurst
Hinsdale
Itasca
LaGrange
LaGrange Park
Roselle
Schaumburg
Villa Park
Westchester
Western Springs
Wood Dale
Do you offer local pickup?
Currently we are not offering a local pickup option. When we resume our Farmers Market Schedule next season, we may conside resuming local pickup at the markets.Â
Return Policy
Do you have a return policy?
At Gigawatt, we promise to offer the freshest coffee possible for our customers. Therefore, we cannot accept returned coffee, even if it is unopened.
You can always contact us for any return question at info@gigawattcoffeeroasters.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
If the coffee has had any damages or issues, and we approve the refund, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gigawattcoffeeroasters.com.
Our Coffee
How can you keep your price so low at $11.11 per bag? I thought all small batch fresh roasted coffee costs upward of $15?
At Gigawatt, we don't have the overhead expenses of a coffee shop. We roast out of a warehouse space, to keep our costs down, which allows us to focus on the coffee, instead of croissants to keep the lights on. Our mission is to give our customers fresh roasted coffee at an affordable price. Great coffee shouldn't cost more. Where other brands seek to provide you with an experience using branded boxes and fancy packaging, we know the most important thing is what is in the bag, not what is on it. While others constantly offer discounts without rhyme or reason, we just make it easy on you. $11.11 per bag.Â
Do you add artificial flavoring, syrups, or any other type of sweetener to your coffee?
Absolutely not! We are purists and believe coffee should be just that - coffee. We rely on the beans and the roasting process to provide those wonderful subtle taste notes that make every one of our single origins and blends unique.
What are the subtle taste notes?
Subtle tastes notes are personal. Everyone has a different palate and may perceive different taste notes in each of our coffees. Just like wine, wherein the grape varietal can determine the acidity, aroma, body and taste of the wine, so can the coffee bean determine the various qualities of how a coffee can taste. Depending on the varietal, altitude of growth, soil, processing, and roasting of a coffee bean, each bean yields a unique flavor. It is up to the roaster to bring out that flavor, and either offer it as a single origin or create a spectacular craft blend.
I'm allergic to nuts. Are you telling me there are no walnuts in the Kite & Key Blend even though it says it on the bag?
Correct. The only thing we package is roasted coffee beans. We absolutely do not add anything to our coffee. In our Kite & Key Blend, we use a combination of beans from Colombia, Brazil, and Guatemala. Brazilian beans by themselves usually have a slight nuttiness to their taste, which is how we derived the walnut taste note.
What is the difference between a single origin and a blend?
A Single Origin is coffee from one place, or one origin. A blend is a combination of beans from different places.Â
Everything you want to know about
Subscriptions
Account Management
How do I access my account portal?
You can access your account portal by navigating to "Account" and sign in!
How do I change my personal, contact, or billing information?
You can make account edits through 'Manage Account' >> 'Manage Subscriptions.'
How can I cancel my order or subscriptions?
If you need to cancel your subscription, you can do so in 'Manage Subscription' located in your account portal. You will find 'Cancel Subscription' on the bottom right corner.
Subscription Management
What is my Subscription Schedule?
You can select a variety of subscription schedule options through the account portal. If you need your subscription order to be sent on a specific date, go to 'Manage Subscriptions' (located in 'Manage Account'), select 'Edit' and select a date under 'Next Shipment.'
When will I be charged?
You will be billed at every recurring fulfillment. If you have a prepaid subscription, you will be billed at the beginning of your subscription period.
Can I make edits or changes to my subscription?
You can add or swap items in your subscription in your account portal. To do this, simply select the item you wish to add or swap from the lists provided under "Add to Shipment" or "Swap."
Order Management
Can I review my upcoming orders?
Yes! In 'Upcoming Orders' you will see your order, the subscription number, date of your next shipment, and the option to add or swap items.
Can I review the orders that are in progress or have been delivered?
Yes! In 'Order History' in the account portal, you will find all of your previous orders and subscription information. You can track all orders on this page.
Can I gift an item? If so, how?
Yes! On the top left corner of the subscription you would like to send, you will find the options to 'Gift, Skip, Send Now.' Select 'Gift' and provide the recipient's information and a message if you wish!
How can I cancel my order or subscription?
If you need to cancel your subscription, you can do so in 'Manage Subscription' located in your account portal. You will find 'Cancel Subscription' on the bottom right corner.
About Us
Why the name Gigawatt Coffee Roasters?
We use a fluid bed air roaster that runs on electricity, unlike drum roasters which run on gas. We were looking into electricity terms, and then a light bulb went on in our heads that shined: Gigawatt Coffee Roasters.
Where are you located?
Our roastery is located in a warehouse space in Bensenville, IL. We keep our operating costs down by having a space that is not open to the public, so that we can offer coffee at a great price.
Who are we?
We are a husband and wife team that started our business in February 2020, a few weeks before everything shut down, which caused us to crumple up our business plan. This is why we don't have a bricks and mortar location. Our roastery is located in a warehouse space which keeps our cost down so we can pass the savings on to you. That way we don't have to sell croissants to keep the lights on - we get to focus on the beans.