How long will it take to receive my coffee after I order?
We strive to fulfill all orders placed through our website between 1 and 3 business days. This means we will pack, and ship your order within 3 business days. We use standard shipping, which can take anywhere between 2 and 7 days to arrive depending on your location. You will receive a tracking number via email of your shipment.
How much does shipping cost?
We charge a flat domestic shipping fee of $5 with no minimum order. That means you can order 1 bag, or 10 bags, and it will cost you $5.
Do you ship internationally?
No. Currently we are not offering international shipping but will consider it for the future.
Free Local Delivery
How does it work?
If you are a qualifying free local delivery customer, you will receive your coffee within 2 - 7 business days. We deliver to each municipality once per week depending on the number of orders. We generally deliver on Tuesdays and Thursdays, but this is flexible. You will receive an email notification once your coffee is delivered. Pllease don't hesitaye to reach out about when our next delivery cycle is to your area.
How do I qualify?
Currently we offer free local delivery to customers in several municipalities in the Chicago land area. We hope to expand in the future. Qualifying customers will have an option for 'Free Local Delivery' upon checkout if their delivery address falls within the primary zip code of the municipalities below, and if their order totals $18 or more.
Elgin *zip codes 60120 / 60123 / 60103
Do you offer local pickup?
Currently we are not offering a local pickup option. When we resume our Farmers Market Schedule next season, we may conside resuming local pickup at the markets.
Do you have a return policy?
At Gigawatt, we promise to offer the freshest coffee possible for our customers. Therefore, we cannot accept returned coffee, even if it is unopened.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If the coffee has had any damages or issues, and we approve the refund, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at firstname.lastname@example.org.
How can you keep your price so low at $11.11 per bag? I thought all small batch fresh roasted coffee costs upward of $15?
At Gigawatt, we don't have the overhead expenses of a coffee shop. We roast out of a warehouse space, to keep our costs down, which allows us to focus on the coffee, instead of croissants to keep the lights on. Our mission is to give our customers fresh roasted coffee at an affordable price. Great coffee shouldn't cost more. Where other brands seek to provide you with an experience using branded boxes and fancy packaging, we know the most important thing is what is in the bag, not what is on it. While others constantly offer discounts without rhyme or reason, we just make it easy on you. $11.11 per bag.
Do you add artificial flavoring, syrups, or any other type of sweetener to your coffee?
Absolutely not! We are purists and believe coffee should be just that - coffee. We rely on the beans and the roasting process to provide those wonderful subtle taste notes that make every one of our single origins and blends unique.
What are the subtle taste notes?
Subtle tastes notes are personal. Everyone has a different palate and may perceive different taste notes in each of our coffees. Just like wine, wherein the grape varietal can determine the acidity, aroma, body and taste of the wine, so can the coffee bean determine the various qualities of how a coffee can taste. Depending on the varietal, altitude of growth, soil, processing, and roasting of a coffee bean, each bean yields a unique flavor. It is up to the roaster to bring out that flavor, and either offer it as a single origin or create a spectacular craft blend.
I'm allergic to nuts. Are you telling me there are no walnuts in the Kite & Key Blend even though it says it on the bag?
Correct. The only thing we package is roasted coffee beans. We absolutely do not add anything to our coffee. In our Kite & Key Blend, we use a combination of beans from Colombia, Brazil, and Guatemala. Brazilian beans by themselves usually have a slight nuttiness to their taste, which is how we derived the walnut taste note.
What is the difference between a single origin and a blend?
A Single Origin is coffee from one place, or one origin. A blend is a combination of beans from different places.