Our Promise to You
The Gigawatt Guarantee
Never bitter, never burnt, always fresh.
If it's ever not, tell us and we'll make it good.
Here's how it works, and it really is this simple.
If your coffee ever shows up less than fresh, or just isn't what it should be, reach out and we'll make it right. Every time.
We'll make it right. That's the whole promise.
We can stand behind this because we stand behind the coffee. We roast every batch to be smooth, clean, and never bitter or burnt, that's the whole point of air roasting, and it's the promise behind our name. Most folks who try Gigawatt stick around, and if you're ever not happy, we want to hear about it.
Need anything? Reach out through our contact page and tell us what's going on. We usually reply the same day and sort it out fast.
Stay Caffeinated!
Jen & Eli
Don't just take our word for it
Here's what our customers say
"Always delicious. Never bitter."
"These coffees are smooth and flavorful, never bitter!"
"Very smooth coffee with no bitter aftertaste."
"Strong flavor without tasting burnt. Such a great brew!"
"Smooth and not bitter, I drink the whole pot."
"Very good, not bitter at all."
"Nice balanced flavor. Not bitter like other espresso blends."
"Fresh, never burnt beans. Our go-to for 5 years."
Not bitter. Just better.
The Fine Print
- This guarantee covers the quality of your coffee, that it arrives fresh, and never bitter or burnt. Our Roaster's Choice subscription is curated by our roasters and changes each month, so the guarantee covers quality rather than personal taste preferences on any given month's selection.
- We handle every request individually and in good faith, and we reserve the right to decline requests that fall outside the spirit of this guarantee or that appear repeated or abusive.
- Please reach out promptly after receiving your order so we can help while everything's fresh.