Frequently Asked Questions
SHIPPING / RETURNS
1. How long will it take to receive my coffee after I order?
We strive to fulfill all orders placed through our website between 1 and 3 business days. This means we will roast, pack, and ship your order within 3 business days. We use standard shipping, which can take anywhere between 2 and 7 days to arrive depending on your location. You will receive a tracking number via email of your shipment.
FREE LOCAL DELIVERY
If you are a qualifying free local delivery customer, you will receive your coffee within 2 -7 business days. We deliver to each municipality once per week depending on the number of orders. We generally deliver on Mondays and Thursdays, but this is flexible. You will receive an email notification once your coffee is delivered.
Currently we are not offering a local pickup option. When we resume our Farmers Market Schedule next season, we will resume local pickup at the markets.
2. How much does shipping cost?
We charge a flat domestic shipping fee of $5 with no minimum order. That means you can order 1 bag, or 10 bags, and it will cost you $5.
3. How do I qualify for Free Local Delivery?
Currently we offer free local delivery to customers in several municipalities in the Chicago land area. We hope to expand in the future. Qualifying customers will have an option for 'Free Local Delivery' upon checkout if their delivery address falls within the primary zip code of the municipalities below, and if their order totals $18 or more.
Bensenville LaGrange Park
Elk Grove Village Roselle
Hinsdale Villa Park
Itasca Wood Dale
4. Do you have a return policy?
At Gigawatt we promise to offer the freshest coffee possible for our customers. Therefore, we cannot accept returned coffee, even if it is unopened.
5. Do you ship internationally?
No. Currently we are not offering international shipping but will consider it for the future.
1. How can you keep your price so low at $11 per bag? I thought all small batch fresh roasted coffee costs upward of $15?
At Gigawatt, we don't play around. Our mission is to bring fresh roasted coffee at an affordable price. We frankly don't think that great coffee should cost more. We trim our costs on the packaging and shipping so that our costs don't overflow onto our customers. Where other brands seek to provide you with an experience using branded boxes, printed packaging, and constantly offering discounts without rhyme or reason, we just make it easy on you . $11 per bag.
2. Do you add artificial flavoring, syrups, or any other type of sweetener to your coffee?
Absolutely not! We are purists and believe coffee should be just that - coffee. We rely on the beans and the roasting process to provide those wonderful subtle taste notes that make every one of our single origins and blends unique.
3. What are the subtle taste notes?
Subtle tastes notes are personal. Everyone has a different palate and may perceive different taste notes in each of our coffees. Just like wine, wherein the grape varietal can determine the acidity, aroma, body and taste of the wine, so can the coffee bean determine the various qualities of how a coffee can taste. Depending on the varietal, altitude of growth, soil, processing, and roasting of a coffee bean, each bean yields a unique flavor. It is up to the roaster to bring out that flavor, and either offer it as a single origin or create a spectacular craft blend.
4. I'm allergic to nuts. Are you telling me there are no walnuts in the Kite & Key Blend even though it says it on the bag?
Correct. The only thing we package is roasted coffee beans. We absolutely do not add anything to our coffee. In our Kite & Key Blend, we use a combination of beans from Colombia, Brazil, and Guatemala. Brazilian beans by themselves usually have a slight nuttiness to their taste, which is how we came up with the walnut taste note.
5. What is the difference between a single origin and blend?
A Single Origin is coffee from one place, or one origin. A blend is a combination of beans from different places.
6. Why the name Gigawatt Coffee Roasters?
We use a fluid bed air roaster that runs on electricity, unlike drum roasters which run on gas. We were looking into electricity terms, and then a light bulb went on in our heads that shined: Gigawatt Coffee Roasters.